Digital Innovation Hub

Hospital Voice Assistant Skill

Navigating inside a busy hospital can be a stressful experience, with both patients and visitors often needing assistance knowing where to go and what to do. For a busy care-giving organization, this is can be a difficult need to predict and consistently address. The Faulkner Voice Assistant is a voice based, in-hospital information guide which provides a new and interactive experience for hospital visitors, enabling them to ask information desk focused questions, through strategically placed smart speaker devices within the hospital. Created at Brigham Health, the Faulkner Voice Assistant is one example of how the iHub is exploring avenues to leverage voice technology to enhance the hospital experience.